Anker recalls PowerCore 10000 over fire risk
Anker is recalling select PowerCore 10000 power banks sold in the U.S. due to a battery defect that could cause overheating, melting, or fire. Here’s how to get a refund.
On Thursday, Anker issued a recall for certain Anker PowerCore 10000 power banks due to a potential fire risk. These units were sold in the U.S. between June 2016 and December 2022 under the model number A1263.
The issue stems from defective lithium-ion batteries that may overheat, posing risks of melting, smoke, or fire. Customers who own a PowerBank 10000 are urged to stop using it immediately and check to see if their device is affected by following the steps below:
- On the bottom of your device, look for “Anker Power Core 10000”
- Verify that the model number is A1263
- Locate the device serial number and use Anker’s serial number verification tool to check if your unit has been recalled
If the serial number is missing or unreadable, customers should contact Anker for further instructions. Customers can locate Anker’s email and phone number in the FAQ section of the official recall notice.
To participate, customers must submit their name, contact details, and a photo of the power bank with the model number, serial number, date, and the word “recalled” written on it. Proof of purchase is recommended but not required.
Consumers must safely dispose of confirmed recalled units at certified facilities and provide proof to Anker.
Once Anker receives confirmation that the device has been disposed of properly, customers may choose between either a $30 gift card for use at Anker.com, or a free Anker Power Bank 10K, 22.5W.
